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I remember a few months ago, I was telling my partner “there should be a better way than just the message templates from Airbnb”. Sending messages should be automated at each booking, inquiry, one week before check-in, etc…
Well, in fact, there is such a tool: Superhost Tools. It’s a great way to comfortably automate your rental business as an individual hosts.
I know that there are tons of different apps and services for hosts to get your vacation rental business automated, so that’s why I like to review those services and let you know my thoughts about each of them!
This is a sponsored post on behalf of Superhost tools. However, everything written in this review is honest and from my own experience with this tool. I truly like it and I am happy to show you why!
If you are looking to add some automation in your Airbnb business, here is how!
Superhosts Tools is especially good in case you want to automate both the pricing of your property and the email part, as this is one of the only service which offer both at the same time for 5$/month.
I started using it with the free trial and decided to keep it afterwards. They offer a free trial you should try it out!
If you like it as much as me, you can sign up for it at the end of the trial period, because for $5/month we are really getting a great deal as hosts.
If you are fond of sending guests different messages, like a check-in message then this Airbnb automation tool is for you.
Let’s see in more details how Superhost tools automation helps me save time for my Airbnb business
How to save time with automatic messages ?
Before I would think: “oh, the next guests are coming soon, I need to send a message to ask about their arrival time and send them the link with the welcome book”. Now, the software sends it automatically!
By the way, I got it so much automated, that a couple of days ago, I had forgotten about this automation!
Here is what happened: when I thought about sending a message, I went to Airbnb inbox, I saw a very nice message from my next guests thanking me for my kindness and giving me their arrival time.
That’s when, I saw that they were replying to my automatic message 1 day before check-in!
I was happy to see that the things were working on my behalf without me having to worry about it! The guests were happy of my communication skills before arrival and I was happy to have nothing much to do!
One other thing I love about this automation service is that you can see on your dashboard which messages are going to be sent next, you can see to whom it will be sent, when, for which listing, the full message.
You even have the opportunity to disable the message for a specific group of guests to whom you might want to send a slightly different message.
How are automatic messages sent?
The great thing is that you can send a message whenever you want thanks to the triggers (they call it rules) tools.
This means: you want to send a message for an inquiry for only one listing, you can. You want to send a message 7 days before check-in, 1 day before check-in you can.
Which messages and when should I send to my guests on Airbnb?
To create a wonderful experience for the guest, knowing when, how, and what to communicate with them is key.
You can check here this guide message template to know which messages to send and when.
Remember: hospitality is key for us as hosts! Even when we get some things automated, we should still do it the best way possible!
You can also use the templates which are already in Superhost Tools as you saw in the last video above.
Don’t forget to personalize it with the guest’s first name, their check-in/check-out details.
Some other things I love from Superhost tools to manage my Airbnb business:
Send a reminder before pre-approval booking request expires:
I get a lot of inquiries from people and I was never taking the time honestly to send them a reminder to check if they were still interested in booking with us.
However, as with any business, it’s the same in vacation rentals business, following-up with leads is a key point and having a tool which sends an automatic message to my inquiries is really saving me time and also gives me the possibility to earn more money each month on Airbnb!
How to get your Airbnb guests write a review: Auto Review Message
This aids in airbnb automation for reviewing guests after they check out and you can send them a message as well to let them know that you gave them a 5-star review. You can proceed to ask them to leave a review for you in return when using Superhost tools.
We all know how important it is to have guests reviewed us, as it’s a criteria for being Superhost but also the more reviews you have from guests, the more trust you bring to future possible guests.
How to message your cleaning team and co-hosts? Auto Email and SMS
Superhost tools is a way to manage your team efficiently as it let you send emails or SMS messages to your team outside of Airbnb platform.
I am going soon to hire a cleaning service and have co-host to manage my different listings, so I can definitely see already how this can be amazing to have such an automation!
For instance, if you are sending a reminder to your cleaning team whenever you get a new booking, before a new check-in and after a check-out, this can be send automatically using this Airbnb management software!
How to be higher in the research of Airbnb? Auto Pre-Approve function
In case you don’t know, let me tell you that this is very important to reply as quickly as possible to the booking requests.
Your response time is helping you be higher in the searches for accomodations on Airbnb!
Your response rate can be kept high at all times when you instantly pre-approve and message guests. Thanks to the messages rules, this Airbnb tool responds to guests in an amount of time that is pre-determined.
How to manage and automate multiple listings?
I am managing several listings for different properties, so it’s great to have the option to either send the same message to every listing or to have some message sent to a specific listing.
For instance, the check-out messages, the messages to your team, the messages for inquiry could be the same for every listing.
On the other hand, I make sure to have a different message for check-in for my different properties, as I have a different welcome book for each property!
For information, I have been told that there are releasing a new website by the end of July 2019. I can’t wait to see the new features that there will be !
Automated Pricing Engine: the 2-in-1 of Superhosts Tools
If you want to use an automated system of pricing which is based on the offer/demand rules and on your availability, this can be a great tool. They are using Airbnb Smart Pricing but they are going way beyond that!
To be honest, it took me some time to use this tool, as I am a big fan of choosing prices myself, and I really don’t like the Smart Pricing of Airbnb.
So, if you are the kind of host, like me, who likes to choose your prices yourself, you might not like this part at first, as it will override your prices on Airbnb each time who sync your calendars.
However, once you know how to use the specific rules of Superhost Tools, it can be a great automation to have.
If you are trying to maximize your occupancy rate, there is for instance a rule to decrease your prices for orphan dates.
Moreover, even though it’s based on the Smart Pricing tools of Airbnb, you can choose to make your prices higher than what Airbnb would offer.
You just have to choose the percentage of it. This can be useful, as Airbnb Smart Pricing tend to be way too low often!
Over to you, have you thought about automating your Airbnb / vacation rentals business? Have you tried Superhost Tools? Let me know in the comments below!
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I’m Natacha, a French vegan Airbnb host who has been working online for the past 4 years. I help hosts stand out and make more money online so they can have a good work-life balance!